Cancellation Policy
Effective Date: 19 April 2026
We understand that plans can change. This policy explains how order cancellations work at Honesty.
1. Cancellation Before Dispatch
- Orders can be cancelled only before dispatch
- To request cancellation, contact us:
📧 Email: support@behonesty.co.in
📞 Phone: +91 9243154007
Please share your order ID for faster processing.
If the order has not been shipped, we will:
- Cancel the order
- Initiate a full refund within 1–2 business days
2. Cancellation After Dispatch
- Once the order is shipped, it cannot be cancelled
- You may request a return after delivery, as per our Return & Refund Policy
3. COD Order Cancellation
- COD orders may require confirmation via call or message
- Unconfirmed orders may be automatically cancelled
- Repeated cancellations may lead to COD being disabled for future orders
4. Prepaid Order Refunds
- If cancelled before dispatch, a full refund will be issued
- Refund is processed to the original payment method
- It may take 8–15 business days to reflect in your account
5. Seller-Initiated Cancellations
We may cancel an order in the following cases:
- Product is out of stock
- Incorrect or incomplete address provided
- Order flagged as suspicious or high-risk
In such cases, a full refund will be issued (if payment was made).
6. Important Notes
- Cancellation requests must be made through official support channels only
- Requests via social media (Instagram, Facebook, etc.) will not be considered
7. Contact Us
For cancellation requests or help:
📧 Email: support@behonesty.co.in
📞 Phone: +91 9243154007
🕒 Support Hours: Monday – Saturday, 10 AM to 6 PM